The Challenge
Without visibility into message volumes, agent response speeds, and resolution times, it's impossible to measure team performance or customer satisfaction.
How Convoup Helps
Convoup provides real-time dashboards and reports covering conversation counts, average response times, agent performance, and peak hours.
- Inbound and outbound conversation volume tracking
- First-response and resolution time metrics
- Agent productivity and performance reports
- Peak activity analysis for optimal staffing
Works with Shared Team Inbox, Automation Workflows, and Contact Management.
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the difference
Supported. Affordable.
When something breaks on a live customer channel, "we'll get back to you in 48 hours" is unacceptable. With Convoup, you get a real human — 24/7.
Your whole team, one number.
Multiple agents on one WhatsApp number, working together. That's the power of a shared inbox — and the start of better customer conversations.
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24/7 Human Support
Not a bot-only helpdesk. Real humans, available around the clock, ready to help when you need it.
Dedicated Account Manager
A named person who knows your business and your setup. Someone you can call when it matters.